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Microsoft Dynamics Partner Roundup: HP taps CafeX; No-cost AX migrations/upgrades; Cloud collaboration; AX for warehousing

by Linda Rosencrance
Contributing Writer, MSDW

HP Selects CafeX with Microsoft Dynamics 365 to Engage Employees with Personalized IT and HR Services

CafeX Communications has announced that HP has selected CafeX Live Assist for Microsoft Dynamics 365 to give employees advanced omnichannel engagement services.

Hosted in Azure, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents an integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing, and other remote support capabilities, the company described in a statement. HP is deploying the in-app collaboration software to enhance its IT and human resources operations.

The latest version of Live Assist has added several capabilities to expand the omnichannel customer experience beyond live chat, co-browsing, and campaign management, including:

  • Chatbot Agent Integration: Continuity from chatbots to live agents, a first for Dynamics 365, lets a customer escalate a bot interaction to a human agent without having to switch to a different channel - or repeat details - resulting in faster resolution times.
  • Enhanced In-App UI/UX: Expanded chat history, shortcut keys, notifications, improved multi-chat handling, and other productivity features are now available to customer care agents within Dynamics 365.

OneNeck Adds No-Cost Microsoft Dynamics AX Migrations and Upgrade

OneNeck IT Solutions is now offering a no-cost Microsoft Dynamics AX upgrade, as well as migration to a hosted private cloud.

Microsoft support for many legacy versions of Dynamics AX is ending, but by upgrading to Dynamics AX 2012 R3, businesses will get the newest features and functions Dynamics AX has to offer, according to OneNeck officials. Companies will also continue to have access to on-going ...

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.