Microsoft Dynamics Partner Roundup: CX acquisition; D365 IEM configurator; Scheduling app; Retail win

In this week's Microsoft Dynamics partner news roundup:

• Microexcel Announces Acquisition of Customer Dynamics
• Sikich Releases IEM Configuration Solution for Microsoft Dynamics 365 Enterprise
• PowerObjects Announces the Release of PowerSchedule, a PowerPack Add-on for Microsoft Dynamics 365
• Frette Selects Sunrise Technologies for Dynamics 365 Retail ERP Implementation

Microexcel Announces Acquisition of Customer Dynamics

Microexcel, a provider of technology solutions and services, has acquired Microsoft partner Customer Dynamics, a professional services organization that provides software-as-a-service (SaaS) solutions to improve the customer experience and agent experience at contact centers.

With the acquisition, Microexcel will expand its reach in the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for customer relationship management (CRM), according to company officials.

Customer Dynamics provides expertise in consulting, implementing and supporting contact center and CRM software solutions that specifically improve the contact center agent's experience, officials said. In the near term, Customer Dynamics will operate as a division of Microexcel. Customer Dynamics leadership and existing staff will remain within the Customer Dynamics division and continue to operate independently, officials said.

"Microexcel's Microsoft practice has extensive experience around Microsoft Cloud productivity suite of products and the acquisition of Customer Dynamics for its CRM vertical expertise will add to the strength of our services and solutions portfolio," said Geoff Obeney, COO of Microexcel.

Sikich Releases IEM Configuration Solution for Microsoft Dynamics 365 Enterprise

Sikich LLP has recently released the Sikich IEM Configuration Solution on Microsoft AppSource. The application is preconfigured to ...