From the Microsoft Dynamics 365/CRM Blogs: Business rule steps; Relevance Search; Voice of the customer; Custom activity feeds

In this week's Microsoft Dynamics 365 Customer Experience (CRM) blog roundup:

• Microsoft Dynamics 365 business rule steps
• Dynamics 365 Relevance Search
• Steps to prevent VOC from failing to create feedback entity records while chaining survey in Dynamics 365
• How to create custom activity feed posts in Microsoft Dynamics 365/CRM

Microsoft Dynamics 365 business rule steps

On the KRM: Kylie's Research Management blog, Kylie Kiser says that business rules in Microsoft Dynamics 365 are very powerful tools because they allow administrators to create the effects of form scripting without having to know JavaScript.

In her blog post, Kiser explained what users can do with business rules:

Business Rules are created within a particular entity or can be done from within the form. When creating you can choose the scope of the business rule to be: Entity, All forms, or a specific form. Entity means this rule will be applied from all data entry points (forms, imports, API, etc.). All forms will mean that whenever data entry is occurring from the form these rules will be applied. If you choose a specific form then the rule will only apply when that form is used.

You can find out the steps that can be done via business rules here.

Dynamics 365 Relevance Search

On the RSM Dynamics CRM Pros blog, Brian Connelly says that enabling users to find the information they need is being streamlined with Dynamics 365 Relevance Search.

Users are able to leverage Azure to provide search indexing for improved performance, with search results returned in a sorted order.

However, Relevance Search isn't just limited to ...