Microsoft Dynamics 365 Training Insights, Session 10: Retail

June 3 2021

Welcome to Microsoft Dynamics 365 (D365) training insights series. In our tenth session, we will be providing training insights on retail. We will cover the audience, content, timing, nature, and approach to this training and finish with a quick tip. You can see the full article series here.

Retail training is one of the most challenging tasks in D365 projects. Most retail functions, found in Dynamics 365 Commerce, are used by a large and diverse user base spread across multiple retail stores. More importantly, these learners are in direct contact with the customers daily. The retail operations are then managed by a central group based in the headquarters where the inventory and replenishment decisions are made. Typical learners are the retail store staff including managers and clerks as well as the headquarter staff that manage the end-to-end retail network.

About Elif Item

Elif Item has worked 15+ years in Microsoft Dynamics 365 Finance, Supply Chain and Commerce as a learner, consultant, trainer, project manager, and consulting director before setting out to build Item by Item (IBI) Learning Platform. She is not only an expert in Microsoft Dynamics 365 Finance, Supply Chain and Commerce but also an accomplished instructor in classroom and online as well. She is a Microsoft Certified Trainer, a Certified Technical Trainer and also a Microsoft Certified Professional. She is known in the industry for her ability to understand training needs of learners and organizations and provide appropriate expertise and training to get them ready to implement and use Microsoft Dynamics 365 Finance, Supply Chain and Commerce effectively. Elif has founded Item by Item (IBI) Learning Platform to provide the much needed and state of the art online training tool to teach real "skills" to learners, measure and monitor their progress effectively, and get organizations ready for using Microsoft Dynamics 365 Finance, Supply Chain and Commerce from day one.

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