Microsoft Dynamics 365 for Finance & Operations: Understanding the E-commerce returns process

January 3 2019

To make e-commerce processes more efficient, some vendors have decided to integrate their platforms with popular ERP systems like Microsoft Dynamics 365 for Finance & Operations (D365FO). This article will explain how this type of integration typically works, with a focus on the problems and challenges related to the returns process.

We’ll start by reviewing process you go through to create a sales order to sell a product via e-commerce, as it serves as an introduction to the returns process that we’ll cover in-depth later on.

1. Creating a sales order

When a customer decides to buy a product from an e-commerce platform, they normally click on the checkout or shopping cart buttons to start the process. This is the point where the integration between the e-commerce platform and D365FO kicks in.

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