Walgreens Boots Alliance will pursue mass personalization with Microsoft's CDP, Dynamics 365 Customer Insights

June 30 2020

Microsoft, Adobe, and Walgreens Boots Alliance

The next phase of the partnership between Walgreens Boots Alliance and Microsoft will include a push for "mass personalization" using Dynamics 365 Customer Insights, Microsoft's customer data platform (CDP), the companies announced today.

The deployment of Customer Insights across WBA's brands, in conjunction with Adobe Experience Cloud, will aim to deliver personalized healthcare and shopping offerings in their pharmacy and retail environments globally, according to the companies.

WBA has over 100 million members in its loyalty programs that it intends to unify in D365 Customer Insights "to truly personalize our omnichannel healthcare and retail offering,” said Vineet Mehra, global chief marketing officer of Walgreens Boots Alliance in an announcement.

The companies identified specific ways they expect WBA's sales and marketing to benefit from the new efforts:

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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