Less is More: Easing New Users into Microsoft Dynamics CRM Online with a Simpler Experience

March 7 2013

When prospects begin using a trial of Microsoft Dynamics CRM, they get all the features and entities that Microsoft has to offer, including navigation through the more than 30 different record types that they can take ultimately put to use.  But no organization can implement all these different features and data types at once.  Worse yet for Dynamics CRM Online partners, if the prospect or new client can't get a grip on the most critical capabilities, they may dismiss the product as too complex.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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