When prospects begin using a trial of Microsoft Dynamics CRM, they get all the features and entities that Microsoft has to offer, including navigation through the more than 30 different record types that they can take ultimately put to use.  But no organization can implement all these different features and data types at once.  Worse yet for Dynamics CRM Online partners, if the prospect or new client can't get a grip on the most critical capabilities, they may dismiss the product as too complex.