Integrating Java business applications with the Customer Care Accelerator for Dynamics CRM

The Customer Care Accelerator (CCA) allows companies to integrate their business applications into one customer care application. While a previous addresses what kind of business applications could be implemented in CCA and the business value this could add to a company, this article will focus on the implementation of Java-based business applications in CCA with the Application Integration Framework (AIF) from an architectural point of view with some code snippets. Over the course of this article, a number of components will be considered. These are the global landscape, the approach, the architecture and the actual implementation. Finally, a brief summary of the implemented and integrated solution will be provided.

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