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Inspire 2018: Microsoft updates Dynamics 365 for Finance and Operations customer base stats

by Jason Gumpert

Microsoft reports that there are now nearly 100,000 monthly active users on Dynamics 365 for Finance and Operations (D365FO), the company's cloud ERP for the enterprise market. Microsoft and its partners have grown the customer base to over 2,100 after year two, with more than 600 in production. And according to the graphic below, shared with Microsoft partners at Inspire 2018, more than 80 percent of customers are choosing online rather than on-premises.

(Note: Microsoft has since removed the content below from the publicly available Inspire site where it was posted -Ed.)

D365FO and Retail general manager Muhammad Alam reported at the event that the D365FO customer base has grown 3X over the last year, from 650 to over 2,100 customer, with more than 600 deployed in production.

3X growth in Dynamics 365 for Finance & Operations
NOTE: Microsoft has since removed the source material from the Inspire site

The D365FO platform has been in production for just over two years. Alam said Microsoft believes the 100,000 monthly active unique users translate to 500,000 or more total users created by customers so far. Increasing the monthly actives and boosting their net promoter scores (NPS), which Microsoft requests on a regular basis, remain key metrics for the engineering team.

"From an engineering perspective, [MAUs and NPS are] what we want to continue to increase, because if not it is a risk of churn," said Alam.

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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