What To Expect From A Post Implementation Review of Your Microsoft Dynamics AX Solution

So the dust has settled on your Microsoft Dynamics AX implementation, and everyone has been able to step back and take a quick breather. Things may seem calm at the surface, but you begin to develop concerns about the number of workarounds people are still employing in critical parts of the business. The loss of productivity from those activities is troubling and it detracts from the intended benefits of the system.

Such issues are common, and that early window of time is an ideal opportunity to leverage the freshness of your team's familiarity with the architecture and accompanying documentation to really kick your new ERP platform into high gear. It is also a great time for IT to re-engage the business and build on the partnership that developed during the initial implementation.

ERP implementations usually unfold in two phases - an initial phase gets the new platform in place, and a subsequent phase tunes the platform so it can take the business to next level. This second phase is where you can see a substantial return on your investment. 

A post-implementation review (PIR) can be an invaluable activity for this all-important second phase, allowing the team to highlight the focal areas, prioritize them, and begin taking action to address them.

Preparing for the PIR

It will be important to gather and organize key project documentation from the initial implementation, including:

• Business process flows
• Functional and Technical Architecture of all enterprise systems
• Customizations list and specifications
• Requirements & gap fit document
• Training documents
• Issues list

Along with existing project documentation, you will want to ...