How Dynamics GP Users Mine Microsoft, Other Users, for Guidance

When YRC Logistics was considering adopting Microsoft Dynamics GP, it wanted to make sure this was the correct solution, so officials asked Microsoft for feedback from existing customers of a similar size.

Microsoft was happy to oblige.

"We weren't sure it if it (the software) would work," said Tim Thorpe, manager, information systems for billion-dollar-plus YRC Logistics at the GP User Group Summit on Wednesday in St. Charles, Ill. "Microsoft really did a great job putting us in touch with some big companies that are doing some great things. If you haven't had a conversation about saying ‘hey, I want to talk to other customers who are doing some big things,' I'd encourage you to do that."

One audience member, not yet on GP, said his company is growing and struggling with supply chain issues.

"Overnight my supply chain and distribution process is getting very complicated and I'm growing more concerned that I will be able to adapt GP to those needs," he said. "Right now we are using a lot of paper and trying to get rid of it. We just added a new VP of supply chain who is bringing a lot of experience we didn't have before and he is asking how to better set up our warehouse supply chain processes. We don't know."

Dennis Shay, vice president of MSA Systems, a supply chain provider and Microsoft partner, offered a solution.

"MSA sells a suite of systems outside the GP system," Shay said. "We are talking about a seamless integration of GP. It is eloquent for inbound and outbound warehouse activities. We believe in leveraging a suite of products from a partner that specializes in end-to-end ...