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Early and often: New report examines ERP training that improves outcomes

by Bridget McCrea
Contributing Writer,

A new report from Aberdeen emphasizes a point that most people acknowledge but stubbornly few are able to act on - that it's not enough to purchase, install, and implement a new enterprise resource planning (ERP) system without taking the time for both introductory and ongoing employee training.

In The Value of ERP Training, Aberdeen senior research analyst Nick Castellina shares new observations about how best-in-class organizations (i.e., those firms that tend to set the standards for other firms in the industry) approach the ERP training component and what they get in return for their efforts.

Getting it Down on Paper

The new Aberdeen report reveals that 66 percent of best-in-class organizations have documented and shared ERP training materials, and that such companies are most likely to integrate ERP training with daily business processes and create formal ERP education plans for employees. Additionally, these companies are 117 percent more likely than all others to have a certification program in place for ERP users.

Calling ERP "an essential tool that organizations need to run effectively and efficiently from end to end," Castellina writes that such solutions return great benefits in the form of profit margins, inventory accuracy, and complete and on-time delivery, to name a few. He emphasizes the need for a continued commitment to ERP - including employee training - noting that "after all, how can an organization get the most out of its ERP solution if its employees cannot actually use it?"

Here are some of Castellina's observations:

  • The best in class are more likely to both integrate ERP training with daily business processes and create a formal ERP education plan for ...

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About Bridget McCrea

Bridget McCrea covers business and technology topics for various publications. She can be reached at

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