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In Deciding How to Implement That Microsoft Dynamics CRM Project, Allow for the Application’s Special Complexity

by Sandor Schellenberg
Owner and Founder, friendlyITsolutions, Irelate Netherlands
One of the most important decisions companies must  make these days is deciding how to resource projects. In these economic times, many companies try to solve the request for resourcing by going in-house. In most common projects, this is considered the best and cheapest solution. Is this the best approach for implementing Microsoft Dynamics CRM?

To make the right choice for resourcing your project, you need to allow for these three considerations:

1. Knowledge. Microsoft Dynamics CRM requires a wide variety of skills. The application has impact on active directory, MS SQL Server, MS Exchange (optional), workstation, network environment, etc. In most cases, the IT department is divided in classic/traditional structure, which could lead to the following issues:

  • The need for cross-department knowledge;
  • The tendency of employees to be interested or specialized in only one field;
  • Lack of experience wth the product or knowledge about best practices in development

2. Commitment. In many organizations, there is a  "boundary" between ICT, Business and other departments. The commitment is to either the technical side or the business side. This could lead to:

  • People losing interest in a project due to interest in only one technique and try to get into another project;
  • Due to lack of cooperation between departments, the project will fail and CRM wouldn''t be used by any department;
  • The maintenance and support becomes an issue, because of lack of commitment and interest in the product;
  • The introduction involves adaption of a new system and usually a more structural way of working, which could end in not using the system, like an old habit people tend to fall back ...

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About Sandor Schellenberg

Sandor Schellenberg is the owner and founder of friendlyITsolutions, which mainly focuses on Microsoft Dynamics CRM and related software in the Microsoft stack. He is a Senior Microsoft Dynamics CRM Consultant/Solution Architect and is specialized in data migration & integration. In autumn 2009 his work was recognised and rewarded with a invitation to Scribe Software MVP Program. 

His roots in Microsoft-based Internet technologies go back more than twelve years, and since 2005 he has specialized in Microsoft Dynamics CRM. Starting with his first guest post on the blog of Menno te Koppele, he decided to start his own blog, Friendly Microsoft CRM Monster, a blog with a wink. The blog is widely read in the Dynamics CRM community and focused mainly on Microsoft Dynamics CRM technical and integration/migration topics.