From the CRM Blogs: Social Networking Accelerator; Return of the Import Wizard; Clarifying Dates and Time Zones; the Cascading Wizard

Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter: "What do people do these days when they don't get the right customer service or buy a bad product? Yes, probably complain about it online. Some do it via blogs but more recently people have been doing this via Twitter... With the new Social Networking Accelerator for Microsoft Dynamics CRM organizations are now able to monitor and analyze customer conversations. Provide them with real-time updates, drive customer satisfaction and identify new opportunities. Click here to see a demonstration video.

Déjà Vu: the Import Wizard Returns: PowerObjects CRM blog shares its excitement about the return of the import wizard in CRM 4.0: "In Microsoft Dynamics CRM 3.0 there existed an option to update records when using the built-in Import Data Wizard. This was an extremely useful feature; we could export thousands of rows to Excel directly from CRM, update the information using Excel tools (such as Find and Replace), and then import this enriched data back into CRM. This would update our existing records rather than creating entirely new records... This feature was in the beta ...