Best of 2011: Top Microsoft Dynamics CRM Stories of the Year
Microsoft aimed to boost its competitiveness in the fast-moving CRM market by firming up its Dynamics CRM product direction and product release plans in 2011. The company began executing on a new agile release model with a focus on a few key capability areas including social collaboration and support for more devices and more operating systems. The company also acted to improve technical features needed in enterprise opportunities with federated authentication and plans for improved development options for CRM Online.
2011 was also an exciting year for the partner channel serving Dynamics CRM companies. Cool new add-on solutions and heated competition among ISVs resulted in many strong new releases in fields like mobility, marketing automation, and social collaboration.