Addressing HR challenges with Microsoft Dynamics 365 Human Resources

March 28 2022

In the last couple of years, we have gained a new understanding of how relevant the Human Resources department is in every company. COVID-19 challenged every business to accommodate new ways of working that kept people engaged and connected, whether through remote work or new on-site practices. For people like me who deliver HR technology solutions, the pandemic challenged us to re-think how to support our customers’ needs. For me, it was about understanding the highest priority challenges of my customers and prospects and helping them find solutions, sometimes with great urgency.

In this article I will share some common challenges I have seen in real Human Resources departments over the last two years and how we can address them with Microsoft Dynamics 365 Human Resources.

Centralizing employee information

I've seen customer scenarios where an HR team owns several siloed solutions to cover different HR processes. While this model can be painful for the organization, it provides the consulting team with a good starting point to understand how these processes actually work. When we bring Dynamics 365 Human Resources to the conversation, we emphasize the ability to centralize all employee information (master and transactional) and the opportunity to embrace one system for HR functions that also integrates with the rest of the Microsoft ecosystem, including ISV solutions.

Transparency in processes

I have worked in HR departments and I know what it means to suffer from a phenomenon sometimes called "HR guilt" . It refers to the feeling that, despite the best intentions of most HR departments, the lack of transparency caused by deficient or siloed IT systems hurts our ability support our internal customers.

Dynamics 365 Human Resources gives every employee new tools to manage, view, follow, and take action at every step of every process related to their lifecycle. For example, the out-of-the-box Self-Service module provides capabilities such as leave request, review follow-up, and benefits enrollment. Other modules support Human Resources staff managing all the information related to employees. They include:

  • Task management helps everyone involved in onboarding, crossboarding or offboarding.
  • Benefits management and Leave and Absence bring clarity into the workplace related to both processes.
  • Compensation management helps us to create a good compensation structure that will allow HR staff and managers to understand the corporate structure.
  • Employee development is a star functionality to support performance and reviews while adapting to different employee development models.

Empowering leaders

One of the main duties of a leader is to manage people and processes. I've seen a lot of leaders struggling to execute on important initiatives related to their direct reports because of the lack of a platform to support them. Dynamics 365 Human Resources gives leaders, whether executives or lower-level managers, the ability to approve, deny, delegate, or even start processes for their own reports. They are empowered to initiate reviews, enter notes into the performance journal, control leave calendars, and even visualize all the information of indirect reports.

A new era of employee experiences

We are in an era that has redefined the expectations around supporting employees and leading teams. A time of crisis like the pandemic has revealed weaknesses in older, siloed HR systems. More business leaders now understand the value of investing in modern HR systems to serve today’s organizations.

Dynamics 365 Human Resources provides useful capabilities across an organization, but it also provides a strong perspective on how to serve employees and managers in today’s economy. The solution has been designed to accompany every employee, leader, and HR pro with a good user experience that emphasizes transparency, efficiency, and the core values of the organization. It also brings HR tools into the well-known Microsoft technology environment that organizations can integrate with other solutions in the complete employee life cycle.

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About Ana Inés Urrutia de Souza

Cheerleader for almost everything | Bizz Apps MVP | Future Pilot | Speaker | #D365HR Practice Lead

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