Do's and Don'ts of Microsoft Dynamics GP Forums: More Real World Lessons

by Victoria Yudin, Founder, Flexible Solutions Inc.
published August 10, 2012

Several years ago Microsoft Dynamics GP MVP Mark Polino wrote a wonderful article about what not to do when trying to get help on Dynamics GP forums.  Everything that Mark wrote is still absolutely true.  Over the past 10 years blogs and online forums have become an increasingly common way to get help for Dynamics GP and I have probably answered thousands of questions online.  From that experience, I would like to revisit some of the things that Mark wrote about as well as add a few thoughts of my own. 

DO:

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About Victoria Yudin

Victoria has been designing, implementing, integrating, and customizing business management and accounting systems for over 20 years. She has been a user of Microsoft Dynamics GP (and its Great Plains Software predecessor) since it was available on DOS and has been a Dynamics GP consultant for almost 15 years. Victoria has the distinction of being the only person in the world named a Microsoft Dynamics GP Most Valuable Professional (MVP) each consecutive year since 2005. Victoria has an undergraduate degree from the Wharton School of Business at the University of Pennsylvania, and has numerous certifications for Microsoft Dynamics GP and related technologies.

In November 2000, Victoria started Flexible Solutions, Inc. to bring together her experience in accounting and business with her love for technology. Flexible Solutions is a Microsoft Dynamics GP Partner, offering the GP Reports Viewer add-on for Dynamics GP, as well as Microsoft Dynamics GP implementation, reporting, and support services.

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Great article

On August 10th, 2012 Jkuntz said:

Good read... This and Mark's articles definitely should be must-reads.

My only comment is what I'm starting to see is people jumping in to answer questions who seem to not even read the original question. I've seen a couple of folks literally answer a bunch of questions in a row like there is a contest for number of posts or responses! Sometimes the answers made no sense or clearly didn't answer anything the person asked. Trying to be helpful is good but if you don't know the subject please don't respond!

Agreed!

On August 13th, 2012 VictoriaYudin said:

Jkuntz,

Very good point! I think that there are definitely times when it seems people are going for quantity instead of quality.

Great Advice!

On August 13th, 2012 NickHoban said:

Victoria,
This is great advice for indivduals leveraging the online forums! Thanks for putting this list together.

Spot on!

On August 14th, 2012 mgomezb said:

And please, please post screenshots of the errors you are receiving. Can't imagine how much those help.

MG.-
Mariano Gomez, MVP

minivan