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Microsoft Dynamics CRM 2013 Navigation Review (Recorded Webcast)

Join Dynamics CRM veteran Henry McCallum for a realistic exploration of the navigation improvements and challenges of CRM 2013 based on customer experiences.  This interactive session will explore:

  • CRM Navigation Basics and premise: why is it the way it is
  • CRM Navigation Optimization: what navigation do I need where
  • CRM Navigation Enhancements and Tools
    • Ribbon Workbench
    • QuickView Menu
  • CRM Personal Navigation & other changes:  Why we need it
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing

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