msdw Events
Top Features of the Business Central Sales & Service Module Every Partner Should Know
The Sales and Service modules play a critical role in how customers evaluate Business Central for revenue generation, customer engagement, and post-sale support. This session helps partners better understand core Sales and Service capabilities, align with common customer expectations, and position BC more confidently in sales-driven and service-oriented conversations.
In this session, partners will:
- Review key Sales and Service features, including sales order management, pricing and discounts, CRM capabilities, service order management, contract management, and customer history tracking
- Learn how these capabilities are positioned in presales conversations for growing SMB and mid-market customers
- Identify common functional gaps and where ISV solutions are often used to extend Sales and Service functionality
- Gain practical guidance to scope Sales and Service requirements and sell BC more effectively
