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Case study

How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central

Smarter Furnishings, a fast-growing retailer and manufacturer, was held back by disconnected legacy systems that required manual rekeying and limited visibility across order entry, inventory, production, and financials. JourneyTeam implemented Microsoft Dynamics 365 Business Central as a unified ERP, integrating CRM and Power BI to create a single source of truth and automate quote-to-cash workflows. With real-time dashboards, streamlined processes, and secure cloud access, the company now has the visibility and control needed to scale efficiently while maintaining strong customer service.

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JourneyTeam is a US-based Microsoft solutions partner with more than 30 years of experience helping organizations modernize how they work through Dynamics 365, Microsoft 365, Power Platform, Azure, AI/Copilot, and Microsoft’s secur