Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

Protech Automotive Solutions, a nationwide provider of diagnostic and calibration services, was limited by disconnected systems and manual scheduling that obscured technician availability, job status, and billing progress. JourneyTeam built a connected field operations platform using Microsoft Dynamics 365 and Power Platform, unifying scheduling, mobile work execution, and automated workflows from service request through invoicing. With centralized data and streamlined processes, Protech has cut administrative hours, accelerated invoicing, and boosted customer satisfaction and technician productivity, creating a scalable foundation for future growth.