Directions EMEA 2025: Dynamics 365 Business Central crosses customer milestone as key AI agents reach GA

Microsoft is preparing to launch two of its long-previewed AI agents for Dynamics 365 Business Central, and company representatives urged partners assembled at Directions EMEA 2025 to try out both the embedded and added capabilities that are now available in the product.

The event’s day one keynote highlighted progress on pre-built agents for payables and sales orders, but the company also called out plans around quality management, new e-Document standards, global availability, and support for new EU regulations for sustainability.

And Microsoft CVP Bryan Goode revealed in a recorded message to the event audience that Business Central has surpassed 50,000 customers, a number that they believe now comfortably surpasses NetSuite, which claims “over 43,000”.

Transformation everywhere, eventually

Microsoft calls Business Central “The AI-First Business Application”. A range of Copilot features are already in the product, including bank reconciliation, analysis assist, auto-fill fields, and sustainability copilot, according to Microsoft.

And coming in version 27.1 starting this month, two full-scale agents – Sales Order Agent and Payables Agent -- will begin reaching general availability. Sales Order Agent is in GA now, and the Payables Agent will arrive first this month in a few English-language countries – US, UK, Australia and New Zealand, then to 6 more over the next few months (Canada, Demark, France, Spain, Italy) with plans to release them globally after that.

Already in preview since 2024, the Sales Order Agent has added the ability to show capable-to-promise information on items, the ability to add attachments, along with other features  to make sure it “really works in the real world” and doing it “in a way that customers can trust,” according to Business Central VP Mike Morton.

The Payables Agent, which Microsoft is urging partners to introduce to all their BC clients, will launch without purchase order matching, which the company is planning to introduce in the next six months. The agent can handle typical non-AI capabilities OCR to identify incoming invoice vendor info and line items, and to match them with items in Business Central. The agent’s AI capabilities will excel in a few areas, Microsoft representatives said. It can differentiate between items to assign them more accurately as inventory, to GL accounts, as services, or as fixed assets. 

“We are trying to make it a core part of Business Central,” said Morton, referring to the upcoming GA agents.

Other release wave enhancements

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