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From the CRM Blogs: Social Networking Accelerator; Return of the Import Wizard; Clarifying Dates and Time Zones; the Cascading Wizard

by Jared Berezin
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Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter: "What do people do these days when they don't get the right customer service or buy a bad product? Yes, probably complain about it online. Some do it via blogs but more recently people have been doing this via Twitter... With the new Social Networking Accelerator for Microsoft Dynamics CRM organizations are now able to monitor and analyze customer conversations. Provide them with real-time updates, drive customer satisfaction and identify new opportunities. Click here to see a demonstration video.

Déjà Vu: the Import Wizard Returns: PowerObjects CRM blog shares its excitement about the return of the import wizard in CRM 4.0: "In Microsoft Dynamics CRM 3.0 there existed an option to update records when using the built-in Import Data Wizard. This was an extremely useful feature; we could export thousands of rows to Excel directly from CRM, update the information using Excel tools (such as Find and Replace), and then import this enriched data back into CRM. This would update our existing records rather than creating entirely new records... This feature was in the beta ...

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About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.
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