Microsoft Business Applications News

Welcome to the News section on MSDW. We cover the world of Microsoft technology, from corporate news to product releases to customer successes to industry events. Check back often for updates.

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How CRM supports a unified customer experience (if it’s used right)

by JC Quintana
True CRM manages relationships, not transactions, says consultant and author JC Quintana.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

Dynamics Profile: From accidental CRM consultant to Microsoft MVP

by Linda Rosencrance
This MVP seized opportunities to move from microcontrollers to .NET to Microsoft Dynamics CRM and Dynamics 365.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

Extending Microsoft Dynamics 365 Portals with custom server-side code

by Nicholas Hayduk
With a separately-hosted web service, there is little you cannot do with Dynamics 365 Portals, finds Engineered Code.
Dynamics 365 Portals Power Automate

Thoma Bravo to buy Lexmark’s enterprise software biz including Kofax, ReadSoft, Perceptive

by Linda Rosencrance
Kofax Invoice Capture Service now shipping with Dynamics NAV 2016, NAV 2017, and Dynamics 365
Business Central Dynamics 365 Dynamics NAV Invoice Processing

Choose an upgrade path from Microsoft Dynamics AX to Dynamics 365 for Operations

by Agnė Pelanienė
Due diligence will help you guide your customer through the best migration path to Dynamics 365 for Operations – which may be through Dynamics AX 2012, advises 1ClickFactory.
Business Central Data Migration Dynamics 365 Dynamics AX Dynamics NAV Finance and Operations

Rumors of Microsoft Dynamics 365 app name updates emerge

by Jason Gumpert
New naming would remove ambiguity but early response has been a wave of disappointment among professionals.
Dynamics 365