Smart Unified Service Desk with Machine Learning

Unified Service Desk (USD) for Microsoft Dynamics 365 provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Microsoft Dynamics 365. This webinar presents business application of Machine Learning to enhance Microsoft Dynamics 365 Unified Service Desk and build a smarter USD solution. Specifically, the following Machine Learning algorithms are explored: Case classification into different categories with a multi-class classifier, User-generated content filtering with a content moderator, Related service offering using a clustering process.