Bringing the Modern Workplace to the Bureau of Indian Affairs

The Bureau of Indian Affairs’ mission is to enhance the quality of life, promote economic opportunity, and provide services and support for American Indians and Alaska Natives. A key function of the BIA is to provide social service and financial assistance programs to families throughout the country.

The BIA was struggling with a legacy case management system that was tethered to an on-premises system. This meant that their team in the field had to go out, collect information, and come back to their office to complete a task. Work processes were inefficient, and delivering services to people in need took weeks or even months. The agency needed a better process and faster tools.

Learn how the Bureau of Indian Affairs worked with Arctic IT to gain efficiency and mobility for its Financial Assistance and Social Services Case Management System (FASS-CMS) with Dynamics 365 Customer Engagement.