For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...

Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations

Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.

Dynamics CRM Snapshot 3D offers hierarchical backups, deep clones and deep rollbacks, plus repeatable CRM workflows

Using Dynamics AX in a bisynchronous integration, machines both listen and talk back, for a faster and higher ROI

Keld Jersild Olsen joins the US organization after running the company’s professional services and following many years as an HP executive

The solution is optimized for rapid deployment to companies operating in a multi-entity, multi-currency, multi-taxation and/or multi-language environment

A look into the process of designing new certification exams for Dynamics GP

Are women averse to technology, or is the tech industry averse to them? Microsoft tackles the subject in a new eBook focused on the partner channel

Acquisition will lead to integrated gamification tools in Dynamics CRM, says CVP Bob Stutz