The Customer Journey in Travel and Hospitality

Savvy travel and hospitality brands are using technology, data and personalisation strategies to create enviable digital customer experiences to help them not only win customers and drive loyalty, but also to help take the headache out of planning, booking and experiencing travel for the customer.

In this white paper, One Connected Community and PowerObjects gathered together insights and points in case from five different industry experts as to how they are revisiting their customer strategies.