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7 Steps to a Successful CRM Implementation in the Public Sector


To be successful, every IT project needs a valid business case, supportive executive sponsorship and clearly defined objectives. And when deploying a next-generation CRM system like Dynamics 365 for Customer Engagement in the Public Sector, there are several key steps that, if not taken, can easily derail your project. In this eBook, we tap into our own extensive experience to describe those key steps, as well as the requirements for a successful next-generation CRM deployment.

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