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Expert Panel: Strategies for Digital Adoption for Dynamics 365 ISV Partners

“By 2025, 70% of organizations will use digital adoption solutions across the entire technology stack to overcome still insufficient application user experiences”. Gartner Digital Workplace Survey

ISV solutions are becoming one of the fastest growing sectors of Microsoft’s business applications marketplace as Microsoft customers continue to expand their Dynamics 365 projects.

But with these new D365 applications and ISV solutions, workers must continuously learn new functionality along with highly integrated workflow processes to perform their jobs. This is putting more pressure on the SI Partners delivering projects and ISVs continuing to provide a premium level of support and training.

Join this fast-paced thought leadership panel to discuss why ISV partners in record numbers are now building "Digital Adoption Practices" to provide guidance and make sure their clients are successful. We will cover:

  • What are the digital adoption, training and support challenges for Dynamics 365 ISV Partners
  • Using documentation as the baseline for quality control and automated process testing
  • Benefits of localization and maintenance of translations from a single source of recordings
  • Reducing help desk tickets with a self-serviced eLearning portal
  • How to master customer success management
  • The best way to onboard Customers and Reseller Partners