Create Customer Journeys in Dynamics 365 Marketing
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Dynamics 365 Marketing Customer Journeys uses campaign automation to guide your target audience toward purchasing as they interact with your company across channels.
Video includes:
- Outbound vs Real-time marketing journeys in D365 Marketing
- How to create a customer journey (outbound marketing)
- Tiles: If/then, Split, Wait for, Wait until, Create a lead, Run workflow, Sales activities, and Custom tiles
- Customer journey creation walkthrough
- Common uses for customer journeys in D365 Marketing: event marketing, subscription lists, sales handoff, and more
- Limitations of customer journeys
Encore Business Solutions is a trusted Microsoft Dynamics 365 Partner, serving over 800 clients across North America with ERP and CRM solutions.