Many GP Customers Waiting for SP1 of Microsoft Dynamics GP 2010 Despite Positive Feedback on Upgrades from Early Adopters

To upgrade or not to upgrade to Microsoft Dynamics GP 2010 was the question on the minds of some Dynamics GP customers at a recent online meeting of the GP User Group (GPUG).

"People tend to wait," said Frank Vukovits, the GPUG Program Coordinator. "What I hear once a new version of the software comes out is, let someone else take the arrows before you decide to jump in yourself. They usually wait for the first service pack to come out because maybe there might be some hotfixes or bugs that are corrected in that first service pack."  

One Microsoft partner said although his company has had three new Dynamics GP 2010 implementations, which went smoothly, his current customers haven't started the upgrade process yet because they want to wait for SP1.

Additionally, customers running Dynamics GP 10 that installed SP5 can't make the jump to the version of 2010 that came out in May, one partner said. They have to wait until the release of SP1 before they can upgrade.

Robert Helm, an analyst at Directions on Microsoft said some customers wait for SP1 before upgrading to any new version, as a matter of policy.

"I haven't heard of any showstoppers specifically for GP 2010, and the early adopters whom I spoke to at Convergence were generally positive," he said. "The one general warning they had: Make sure any third-party add-on (such as payment card software) has been updated for Dynamics GP 2010 by its vendor."

One customer at the GPUG meeting echoed Helm's comments.

"One of the things driving my update is that I like to stay on the latest and greatest because ...