Article

TouchstoneNAV Criticizes Lack of Support for Microsoft Dynamics NAV Customers

by Linda Rosencrance
Contributing Writer, MSDW

Citing a supposed lack of channel support for installations of Microsoft Dynamics NAV, TouchstoneNAV has launched a "lifeline" to those customers that feel they're not getting an adequate level of support from their partners.

The company launched its NAV Doctor Service in response to what it says is a growing demand by Dynamics NAV users who feel that their partners aren't giving them the quality of service they want or expect. Because, it believes, such a growing number of Dynamics NAV installations are being poorly maintained or customers are being poorly serviced, TouchstoneNAV said it's offering is aimed at luring those customers.

Slamming other Dynamics NAV partners, officials at TouchstoneNAV claim their company support is a culture, not just one department.

TouchstoneNAV officials cite common problems they see in competing Dynamics NAV partners like under-delivering business value, failure to manage organizational change, poor strategic planning, and low quality support as contributing factors to poor overall value realization in Dynamics NAV implementations

The NAV Doctor Service is designed for Dynamics NAV customers and includes:

  • An initial assessment (or "health check") of Dynamics NAV implementations;
  • A "rescue service" by a specialist team to help restore and improve any poorly implemented or underperforming Dynamics NAV solutions;
  • A new plan for support, training, development and enhancement and help forming a clear plan for the future;
  • The support and account management that these NAV customers are presumably not receiving today.
Business Central Dynamics 365 Dynamics NAV
About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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