Supporting Microsoft Dynamics GP: Users at the Help Desk
As larger companies embrace Microsoft Dynamics GP as either their primary ERP system or for divisional ERP, they are creating internal help desks to better support their users. As anyone who has worked at or called in to a help desk knows, the level of support is directly related to the support personnel's familiarity with the system.
Fortunately, for companies looking to build an internal help desk or even for a single administrator looking to streamline support around Dynamics GP, there are some great opportunities to use Dynamics GP in practical ways even as you support the rest of the users. By using Dynamics GP to support other users, support personnel spend more time actually working in Dynamics GP and improving their ability to deliver answers.