Supporting Microsoft Dynamics GP: Users at the Help Desk

As larger companies embrace Microsoft Dynamics GP as either their primary ERP system or for divisional ERP, they are creating internal help desks to better support their users. As anyone who has worked at or called in to a help desk knows, the level of support is directly related to the support personnel's familiarity with the system.

Fortunately, for companies looking to build an internal help desk or even for a single administrator looking to streamline support around Dynamics GP, there are some great opportunities to use Dynamics GP in practical ways even as you support the rest of the users.  By using Dynamics GP to support other users, support personnel spend more time actually working in Dynamics GP and improving their ability to deliver answers.


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About Mark Polino

Mark Polino is a Certified Public Accountant (CPA) and a Microsoft MVP for Business Solutions. He is the author or coauthor of 5 books related to Microsoft Dynamics GP.  Mark also maintains the Dynamics GP focused website He speaks and writes regularly about ERP related topics. Mark has been a controller and CFO for a division of a publicly traded company and he has  worked as a consultant implementing ERP solutions. Mark holds additional certifications including Certified Information Technology Professional (CITP), Certified in Financial Forensics (CFF) , Chartered Global Management Accountant (CGMA). Dynamics Credentialed Professional for Dynamics GP 2015 (Core Install and Core Financials), Xero Certified. He holds a bachelor's degree in accounting from the University of Central Florida and an MBA from Rollins College. Mark lives with his family in Florida.

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