The shortage of Microsoft Dynamics help: Real or self-induced?

December 3 2018

Many companies are experiencing a shortage of Microsoft Dynamics workers.  Whether it is Dynamics 365 for Customer Engagement (CRM) or Dynamics 365 for Finance and Operations (AX), there doesn't seem to be a large enough pool of knowledgeable people out there to fill all the open jobs.

Listening to people at events or meetings, you hear that their companies need extra consultants or that they cannot find qualified candidates for the different Dynamics functional roles.  The conventional wisdom is that there just aren’t enough experienced Dynamics people out there.

What is really going on?

Problem: Analog services in a digital world

In the Dynamics world you hear the words “Digital Transformation” in every marketing campaign, on every website, and from all the salespeople. Microsoft partners are now trying to help companies use Dynamics 365 in more mobile scenarios and encourage efficient operations and collaboration. 

About Beth Burrell

Dynamics 365
Love everything Dynamics

Accomplished & results-oriented senior technology leader with progressive experience & expert proficiency in presales technology, project leadership, enterprise technology solutions & business process re-engineering. Passionate about technology & people on every project!


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Vincent365's picture

Absolutely in agreement with everything you pointed out in this article, and I'd love to see the responses you get from the Microsoft partners community, and maybe a follow-up post?

Maybe Microsoft can help by providing improved access to certification training for those not already working for a 365 partner, as that would help attract more new talent (not just graduate programs, but people working with competitors that have industry experience)?

Georgemanhota's picture

I do agree with most of what has bee saying and in our region we have seen a shortage cause mainly by consolidation and having fewer players on the market. This has cause a huge drift of Dynamics professionals going to competing products. We have come up with a distributed team structure and are doing most of the support remotely. We have also been doing a lot of remote support for other Dynamics Partners which keeps our team busy, motivates continuous learning and gives a great sense of job security. We are available to collaborate with and supply talent to any partner which we believe will keep the excitement in the team and finances the continuous development.

mgomezb's picture

Has it occurred to you that many Dynamics professionals are simply respecting their customers' wishes? Customers are not flocking to the cloud at the rate Microsoft would like you to believe as it relates to ERP. Take into account the number of NAV, GP, and SL customers out there still running on-premises applications. So long there's an appetite for on-premises applications, the Dynamics 365 market will not see a proliferation of consulting resources making the jump to the cloud.

Mariano Gomez, MVP
Director of Technology Services
Mekorma, Inc.'s picture

the jump to the cloud is sometimes restricted by these companies making some deep customizations which might be gnarly to migrate. OTOH, the longer they wait, the longer they are missing out on the plethora of benefits D365 has to offer.
While they remain on-prem, they will need to rely more heavily on consultants who know the nuances across different versions (AX 2009, 2012 R2, R3, etc.). Dynamics much like SAP is a "cult-ish" product where one's strengths are dependent on knowledge of each menu, each forms, each model etc. OTOH, swallow the pill and jump to the cloud, and at least you are now tethered to "one" version