Setting the WorkHourTemplate to schedule resources correctly in Microsoft Dynamics 365 Project Service Automation

December 28 2018

I was trying to explore the Extend Booking functionality in Dynamics 365 Project Service Automation (PSA) and saw that the users were getting allocated for the entire 24 hours in a day. Immediately, I realized that the issue was coming up because the work hour template was not set properly. When the new work hour template was created, the work hour parameters for the resources were not set back to eight hours.

To check the work hours of a resource, navigate to Project Service-->Resources-->Select a Resource.

Click on the button "show work hours" as highlighted in the screenshot below.

A popup opens. The screenshot shows that the work hours are not defined for the resource as of now. As a result, the resource will be allocated for 24 hours if they are selected for a project unless there working hours are defined.   


I selected the resource in the Default Work Hour Template and then created the work hours for that resource (eight hours a day and Monday-Friday working).

About Kuldeep Gupta

Kuldeep Gupta is a Microsoft MVP and serves as Project Delivery Head at CloudFronts Technologies Pvt. Ltd. and manages our PMO department. As Project Delivery Head, Kuldeep is responsible for delivering complex Projects and working with global teams. His deep technical expertise along with working knowledge of various project methodologies, allows Kuldeep to address project challenges creatively.

CloudFronts is a Microsoft Certified Gold Partner which offers complete Dynamics 365 (CRM, Operations and Financials) implementations, Power BI Analytics, Office 365 and Azure Infrastructure services. The team has deep expertise in delivering and supporting the customers through all aspects of their implementation from strategic technology consulting and roadmap, requirements assessments, project implementation, training, migration to post go live managed services and support. 

CloudFronts’ commenced its operations in the year 2012 to empower organizations around the world, do more with technology. Check out our customer success story here-

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