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The pull of process automation: How will Microsoft partners help customers get more from business apps?

by Jason Gumpert

Thinking big thoughts about automation in the enterprise today isn't limited to IT managers and executives. As tools become more accessible and use cases proliferate, more end users of enterprise systems are figuring out ways in which they could streamline their work – and potentially evolve their own roles.

[caption caption="Ryan Duguid, Nintex" align="right"][/caption]

With Microsoft Inspire 2019 kicking off, we spoke with Ryan Duguid, chief evangelist at Nintex about the company's outlook on the state of digital transformation investments in the Microsoft channel. The company, and Ryan himself, have deep roots in Microsoft business applications like SharePoint and Dynamics ERP, which gives them a unique perspective on the impact of changing priorities for customers and partners. With so many ways to make new investments atop an existing enterprise architecture, Duguid recommends a thoughtful approach that builds on existing systems in some cases, while establishing a new technology footprint in others.

Microsoft products are in varying stages of life, from emerging (Power Platform) to mature (SharePoint). Both users and partners are challenged to take measure of how their investments will continue to deliver value, Duguid explained. And while investment in enterprise systems appears to be continuing steadily along, it is process technology, he believes, that has the real momentum today.

Duguid also explained how Nintex is investing in robotic process automation (RPA), where it now offers solutions thanks to its EnableSoft acquisition, and reviewed some of the biggest strategic challenges in today's landscape for buyers.

MSDW: How are expectations around automation of business processes changing ...

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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