Protect Your Investment: Five Things You Must Document in a Microsoft Dynamics GP Solution
Quite often in the last few years I have received a call or email that sounds something like this: "I have recently started working for a company that is using Dynamics GP and have been tasked with helping users address their various questions on it. At the same time, management would like to make sure we are utilizing Dynamics GP to its fullest potential and would like to add/streamline functionality. However, my first task is to get a handle on all the various components we have, as nothing is currently documented."
This is, of course, the cleaned up version. The real conversations usually touch on how difficult it is to find any information, turnover in the IT and accounting departments, and how no one in the company remembers anything about customizations, modifications or any reasoning behind them.