Professional services challenges: Delivering Microsoft Dynamics GP project success
In the world of ERP we often hear about high failure rates on implementations, sometimes quoted as high as 50% or more. How can this be, and why? To gain a firsthand understanding of these challenges I sat down with Jon Colesby the Professional Services Director of InterDyn LANAC Technology of Chicago and one of his top team members, Consultant Jessica Martinez.
A recent ERP implementation study has some new insights. It found that 54% respondents in this year's survey saw project cost overruns, 72% exceeded the planned duration, and 66% said they did not feel they received adequate benefits given their investment.