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Planning for the end of Microsoft Dynamics AX 2009 & 2012 mainstream support: Extend, upgrade, or pray?

by Stacie Broadway
Customer Success Manager, Arbela Technologies,

Microsoft has announced that several upcoming support deadlines for Dynamics AX 2009 and AX 2012.  All Microsoft products have a lifecycle that begins when the product is released and ends when it's no longer supported.  Dynamics AX products are normally supported for 10 years from the release date.

For exact dates of AX 2009 and 2012 releases and support details, you can check out this post.

The end of mainstream support means that Microsoft will no longer enhance that product.  If a company takes no action, security updates and non-security hotfixes for their software will no longer be supplied, and the warranty claims will end. If you are facing the end of mainstream support for your version of AX, here are your options:

  • Purchase an extended support agreement
  • Consider upgrading now to Dynamics 365
  • Do nothing and hope for the best

Extended Support

There are extended support options available for $100,000-150,000 a year which would extend your coverage beyond mainstream support.  Once a product transitions from mainstream to extended support, the support is limited to self-service and paid options.  Extended support includes the following:

  • Ability to purchase a paid support agreement
  • Security update support
  • Non-security hotfix support (If extended hotfix agreement is purchased within 90 days of ending Mainstream support)
  • Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site)

Extended Support will expire as well.  The end dates for Extended Support are as follows:

  • Dynamics AX 2009 - 10/12/18 - that is less than one year!
  • Dynamics AX 2012 - 10/12/21
  • Dynamics AX 2012 ...

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About Stacie Broadway

Stacie brings 14+ years of client account management, services, support marketing, project management and business development to Arbela.   Her experience ranges from tele com supply chain, loyalty and rewards programs for retail, banking, gas and convenience stores to client account management and support Microsoft Dynamics partners.

Stacie helps her clients navigate the Microsoft ecosystem ensuring they are happy with their business solution.  She is known for building strong relationships with her clients, helping them find resolution to their issues and working closely with them on their digital journey.  Stacie graduated from the University of Georgia with a BA in Literature.

More about Stacie Broadway