Plan your Microsoft Dynamics GP Training: How Much and For Whom?

The following article is adapted from Victoria Yudin's new book Microsoft Dynamics GP 2010 Implementation.

In my last article I discussed important factors for trainers to follow.  Now I'd like to focus on the training materials and their delivery.

Successfully training an organization on Microsoft Dynamics GP modules usually comes down to the questions of who, when, and how.  Who needs what training? When do they need it? How should training be delivered to the different people?

Often training classes and manuals for Microsoft Dynamics GP modules will start with the setup of the module, then go into detail for each type of transaction possible, and then cover routines and utilities available in the module.

Think about the users for your Dynamics GP system. How many of them will need to change setup options, or even have the permissions to do so? How many of them will be performing maintenance if there are issues? Typically the answer is one or two (we will call them super users). The rest of the users (regular users) will be entering transactions, inquiring on them, printing reports, and analyzing data.

One idea for training your super users on the setup options of Dynamics GP is to do it at the same time as the module setup. That way, as you are going through all the settings you can explain the available options to them and at the same time get their feedback on the most appropriate settings for the company. Super users thus become part of the process, ...