Skip to main content

MSDW Podcast: Making the case for AI Builder with Dynamics 365

by Jason Gumpert

The Microsoft's Dynamics 365 FastTrack team has been holding a TechTalk webcast series in recent months featuring the use of various tools and capabilities of the Power Platform in the context of strengthening a Dynamics 365 Finance and Supply Chain Management (a.k.a., Finance and Operations) system.

Series organizer and FastTrack architect Rachel Profitt explains that, while there is lots of great material on Power Platform and likewise plenty of information available on D365 F&O, customers and partners can still find it hard to connect the dots that open up the full range of solution possibilities.

Profitt and principal technical specialist Murray Fife of Microsoft's Black Belt team recently co-presented  a new session in the event series on AI Builder, and they discuss with us some of the highlights of that session, the audience reaction, future plans for the webcast series, and the broader outlook for building momentum in blending Power Platform tools with ERP.

Show Notes

  • 2:30 - How Rachel and Murray's work with AI Builder is being received by customer and partner audiences.
  • 7:00 - Rachel's role as a FastTrack architect and Murray's role as a principal technical specialist on Microsoft's Global Black Belt  team
  • 10:30 - Why Rachel felt a need for a Power Platform TechTalk series for F&O customers to showcase customization alternatives
  • 12:30 - Reactions from the partner community after seeing the presentations.
  • 15:30 - Why developing with Power Platform requires a shift in the F&O customization mindset
  • 18: 00 - F&O customer roles most interested in Power Platform adoption
  • 21:30 - At what point in the development of a D365 solution do customers make the decision to deploy Power Platform?
  • 27:30 - What's in a partner's demo versus what's in scope for the delivery team
  • 29:30 - How accurate are AI Builder tools in doing their jobs?
  • 33:30 - What's next in the Tech Talk series, and what else has been covered already
  • 34:30 - What Rachel and Murray are excited about for 2021: events and features

FREE Membership Required to View Full Content:

Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert