Microsoft pledges "highest-value support available" standard with Azure

Microsoft on its Azure blog has announced changes to Azure Standard support, claiming that Azure  "now offers the most cost effective and predictable support offering amongst major cloud providers."

What's different?

• A significant price cut from $300 USD per month to $100 USD per month for eligible Azure customers, being those who purchased (or plan to purchase) Azure Standard support directly from Azure.com, under the Microsoft Online Subscription Agreement
• A shortened initial response time for Severity A (critical support) cases from 2 hours to 1 hour; applies to all Azure Standard support customers (but excludes Azure Germany)

Eligible Azure Standard support customers need take no action; they will see a $300 USD per month charge, but receive a credit of $200 USD per month for the remaining duration of their terms. This takes effect with the next billing period, after which, the $100 price will be billed.

This is clearly an aggressive bid to compete with Amazon Web Services (AWS), with its support plans starting at $100, with one-hour response times; and Google Cloud Platform, starting at $150 but with a four-hour response time for critical cases, as CRN reports.  

No desperation move, but a response to the market

This change in support pricing is not the first adjustment by Microsoft in recent months; as MSDW reported in October, Microsoft announced tiered price cuts for Azure, lowering prices on some of its most popular virtual machines (VMs).

Both moves seem based on Microsoft learning what the market will bear. It seemed that ...