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Microsoft moves up in Gartner's field service ratings with big user, asset growth

by Jason Gumpert
August 06 2020

Editor's note: This article has been updated with more accurate activity data, specifically around assets.

Microsoft has grown Dynamics 365 Field Service to over 400,000 users, according to the estimates of analyst firm Gartner. The firm recently upgraded Microsoft into the leader's quadrant of their Field Service Management Magic Quadrant, noting the rate of growth and improvements in the company's offerings..

The analyst firm attributes the rating change, which positions Microsoft alongside vendors including IFS, Salesforce, Oracle, and ServiceMax, to a range of factors including the growing feature set of D365 Field Service, and the strength of Microsoft's supporting and aligned services like D365 Remote Assist, the Power Platform, and Azure IoT.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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