Microsoft Dynamics Partner Roundup: UCM Connector; ITSM Power Apps; ISO certifications; Europe expansion

In this week's Microsoft Dynamics partner news roundup:

• Provance releases ServiceTeam, a new family of ITSM Power Apps products
• ZINFI launches an advanced Dynamics 365 connector
• Queue Associates Inc. Dynamics Gold Partner achieves ISO 9001:2015 and ISO 27001:2013 certifications
• Sunrise Technologies opens new office in Amsterdam

Provance releases ServiceTeam, a new family of ITSM Power Apps products

Provance has released ServiceTeam, a family of IT service management products built on the Microsoft Power Platform and engineered for Microsoft customers, partners, and managed service providers.

With ServiceTeam, ITSM users can:

• Leverage Power BI management reports to gain insights and optimize ITSM to keep reduce operational costs.
• Benefit from automated workflows with Power Automate to reduce the workload of the service team.
• Take advantage of out-of-the-box integrations to Microsoft technologies.
• Leverage codeless configuration, ticket templates, self-service portal. and other capabilities to enhance operations, lower costs, and deliver better customer service.

"[W]e developed ServiceTeam to work within a Microsoft Power Apps or Dynamics 365 environment," said Kelly Moodie, CEO of Provance. "So, ServiceTeam lets Microsoft customers, partners, and MSPs leverage a best of platform approach for ITSM that includes business applications, thereby avoiding the risks and costs associated with utilizing and integrating a siloed ITSM solution."

ZINFI launches an advanced Dynamics 365 connector