Microsoft Dynamics Partner Roundup: Partnership; New client; Revenue growth; Acquisition

July 5 2019

In this week's Microsoft Dynamics partner news roundup:

  • Prodware signs a strategic partnership with Itesoft
  • 3CLogic announces a new publicly traded multinational client
  • Insightsoftware marks one-year anniversary, revenue growth, new worldwide corporate headquarters in Raleigh, N.C.
  • Velosio announces acquisition of Synergy Business Solutions

Prodware signs a strategic partnership with Itesoft

France-based Itesoft, a provider of business process automation is collaborating with Microsoft partner Prodware, a publisher and integrator of Dynamics systems, to connect its procure-to-pay systems to Dynamics NAV and Dynamics 365 Business Central.

Prodware will integrate Itesoft's supplier relationship management and electronic billing solution, Streamline for Invoices, directly into Dynamics. Integrating with the NAV and D365BC  is intended to enable more seamless invoice processing, while integrating supplier data into customers' ERP systems, according to officials of the two companies.

"The need for Microsoft Dynamics users to digitalize and automate their financial processes continues to grow," stated David Benguigui, Prodware marketing director. "With Itesoft, leading publisher in this industry, we have found the ideal partner to enable us to bring more value to our customers by integrating the dematerialization of the supplier relationship with their ERP."

3CLogic announces new publicly traded multinational client

3CLogic a provider of cloud contact center software has been selected by a global electronics firm to migrate from its on-premise PBX legacy system to the company's full cloud Amazon Web Services-based platform.

The deployment is aimed at improving customer service for its North American region and global support teams through a dual ServiceNow Customer Service Management (CSM) and Dynamics CRM integration, according to company officials.

The new consumer-grade solution will leverage the data in Dynamics CRM with ServiceNow CSM to:

  • Automate manual tasks, including automatic case creation and activity postings to the appropriate account records
  • Improve the overall efficiency of its workforce
  • Provide operational flexibility to address more complex routing requirements and use cases

"Integrating voice channels with the digital workflows in ServiceNow and Microsoft Dynamics eliminates the need to sync separate databases, making it possible to fully leverage all capabilities from one unified platform," stated Denis Seynhaeve, 3CLogic's CEO.

Insightsoftware marks one-year anniversary with a 300 percent revenue growth and new worldwide corporate headquarters in Raleigh, N.C.

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