Microsoft Dynamics Partner Roundup: Contact Center App Integration; New Indian development and support centers; Partner award

In this week's Microsoft Dynamics partner news roundup:

• New Integration for Dynamics CRM;
• SBS Group Opens Global Deployment and Support Center
• Hitachi Solutions sets up third development center in India
• Avalara Recognizes IBIS as Standout Business Partner;

AMC Technology Integrates Contact Center Apps to Dynamics CRM 2013 and 2015

Microsoft Gold Partner AMC Technology, a provider of enterprise and contact center application integration software, has announced it now provides telephony integration to Microsoft CRM 2013 and 2015 through its Contact Canvas platform.

Through Contact Canvas, Microsoft Dynamics CRM customers can now integrate Avaya, Cisco and Aspect communication platforms. Integrating telephony and CRM applications helps agents handle calls more efficiently, improves the customer experience and improves the accuracy of internal agent activity reporting, according to company officials.

"AMC was one of the first vendors to build integration to Microsoft CRM and has stayed committed to providing solutions that extend Microsoft CRM capabilities and provide contact center tools for organizations interested in optimizing agent efficiency," said Aimee Stinson, Director of Strategic Alliances at AMC Technology, in a statement. "Contact Canvas Agent is a great alternative to other solutions that require a desktop installation as it reduces maintenance effort."

SBS Group Opens Global Deployment and Support Center in India

SBS Group has officially transitioned the former Solugenix AX Development office in Hyderabad, India to a new SBS Group corporate location. Known as SBS Group Overseas, the office will serve as the company's global Microsoft Dynamics development and support center.

"We are excited to welcome our India-based team to the SBS Group family," ...