Microsoft Dynamics CRM Team Faces Partner Criticism for Confusion Around Handling of CRM 2011 Update Rollup 12

There seems to be consensus among Microsoft Dynamics CRM professionals that the product needs cross-browser support.  Cross-browser was a key, and long-awaited, element of the Dynamics CRM Online December 2012 Service Update (a.k.a. "Polaris"), as it is for the CRM 2011 Update Rollup 12 (UR12) release that was released on January 11 but was quickly pulled after serious issues were discovered with the server bits.

The latest official word is that, as of January 24th, the validation of UR 12's Server bits is underway and will be made available in the next few days.

We're completing r validation of the UR12 Server bits #MSDynCRM expect avail on the Download Center in nxt few days. thx for ur patience

— David Pennington (@pennington03) January 24, 2013

With the December 2012 Service Update now deployed broadly, the troubled UR12 release has Dynamics CRM professionals in the field unhappy with the CRM team's ability to release quality software as well as its willingness to communicate in the face of adversity. The public displeasure through blogs and forums is also marked by uncertainty about the CRM R&D leadership team that was shaken up last year, driven by the hiring of Bob Stutz as the new corporate vice president.

But if the forums are any measure, partners, many of whom have years invested in the success of Dynamics CRM, remain largely supportive of Microsoft's efforts despite the problems.