Article

From the Microsoft Dynamics CRM Blogs: Donation Management Released for Non-Profits, Social CRM Adoption Rising in the UK, How to Remove NavItems on Forms, How to Use the Administration Console to Reassign Personal Views

by Jared Berezin
,

Newly Released Donation Management for Dynamics CRM 2011: The Microsoft Dynamics CRM Blog touts the launch of Donation Management, currently available in English for non-profits in the US and Canada. The new program is far more extensive than its previous incarnations:

"Though this is branded as a ‘version 1.0', in fact the solution builds upon our previous work in the not-for-profit space - formerly known as the ‘Not for Profit Accelerator' or the ‘Charity Accelerator'... Where the former accelerator was restricted to CRM Online, this version works across CRM Online, on-premises, and partner-hosted. It's now available at no charge for customers of Microsoft Dynamics CRM 2011 or as part of the on-going $9.99/user/month not-for-profit pricing for CRM Online in the United States... The package re-skins CRM for non-profit organizations to help manage their donation pipeline, memberships, benefits, events, and fundraisers. A future release will also include capabilities to directly track electronic contributions."

Trends Point to Social CRM Increase in the UK: In his blog, A Software Insider's Point of View, R "Ray" Wang shares some observations about social media adoption gained from his conversations out in the field:

"Social CRM (SCRM) adoption [is] picking up in the UK for marketing and support/service. Conversations with Laurence Buchanan, CapGemini's chief dude on CRM and Social CRM, indicated that clients are interested in SCRM for both an offensive and defensive strategy. ...

FREE Membership Required to View Full Content:

Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

Get full access
Donor Management Dynamics CRM Not For Profit
About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.
More about Jared Berezin