From the Microsoft Dynamics 365/AX Blogs: Logging performance case; Extensions; Pricing digits; SQL on BI servers

This week on the Microsoft Dynamics 365 for Finance and Operations (D365FO)/ Dynamics AX blog roundup:

• D365FO: What information and data to provide when logging a performance case with support
• Moving to extensions is changing your mindset
• Pricing digits in Dynamics 365 for Finance & Operations
• How to connect to SQL on BI servers in a Dynamics 365 for Finance and Operations environment

Dynamics 365 for Finance and Operations - what information and data to provide when logging a performance case with support

On the Microsoft Dynamics AX Support blog, Claes Norell said that his post aims to help customers, and partners understand what information, and data to provide when they need help trying to figure out why something is "slow."

Norell said that support team should ask the users to provide certain information, including the kind of environment where the performance issue was occurring

This is relevant because the tools and processes vary depending on whether the issue is occurring on PROD, UAT, or DEV. For the purposes of this blog post, I will assume that we are talking about PROD environments.

The team should also ask if the problem was a current one or something that had happened in the past.

This is obviously important to know from a severity and business impact perspective. For historical issues, we may need to perform a Root Cause Analysis (where applicable) and that process is different to troubleshooting a live performance issue.

You can find out more about the information you would need to provide here.

Moving to extensions ...

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